If you need to cancel your hot desk booking, we ask that you contact us at least 24 hours before your start time. For meeting rooms, team workspaces, and event bookings, we require 48 hours notice.

If you’ve paid online, we will issue you a full refund if the correct notice has been given. If not, your appointment is non-refundable.

If you chose to pay on site, we will cancel any charges owing if the correct notice has been given. If not, we will send an invoice for your appointment.

If you have a business account and make running bookings, we require 24 hours of notice if you will not be attending your booking. If not, we will send an invoice for your appointment.

Booking is super simple—all you need to do is make your booking online and choose ‘on-site’ as your payment option.

When you arrive on the day, we will discuss payment with you, and collect the details of your employer so we can send them the invoice on your behalf.

Easy peasy!

In most cases, YES!

Option one is to make a regular weekly booking online (so you don’t have to think about booking every week) and being invoiced as you use the space.

In this case, we just ask that you notify us at least 24 hours before your booking if you will not be attending.

Option two is to set up a business account with us, and pay as you use the space on a completely casual basis.

In this case, we won’t reserve a desk for you (so we may not always have space available), but you will not need to think about making or cancelling bookings.

Note: Both options are subject to individual approval, and are not guaranteed to all customers.

Our standard opening hours are 9:00am – 4:30pm.

If you need to start your session earlier than this (or finish later in the day), we may be able accommodate this, subject to individual approval.

Please contact us at least 24 hours before your booking if you require this.

When booking, please ensure you have selected the correct appointment duration.

If you attend for only part of your booking’s duration, you will still be required to pay for the full duration of your booking—unless you contact us at least 24 hours before your start time to make an adjustment.

If you attend for longer than your booking’s duration, we will invoice you for any extra time accrued—keep in mind that this may not be possible in all cases, as another attendee may have booked the same desk before or after your time slot.

We allow for a 15 minute buffer time on either side of all of our bookings, but any time accrued after this will be added to your account.

Yes, you can—but we ask that you are considerate of other attendees when doing so.

If one of our meeting rooms or communal areas is free, you’re welcome to relocate there to take your meeting or call.

If not, please ensure you use headphones and try to keep volume to a minimum.